The questionnaire survey
(Investigating factors affecting the trend of using internet banking banks in Vietnam.)
For questions numbers from 9 to 46, your answers are numbered from 1 to 5 according to the following rules: “1”: Completely disagree. “2”: Objecting to “3”: Standard “4”: Yes. “5”: Totally agree.
1. / Your Name
2. / Age
3. / Sex
4. / Now, you are using cards to trade frequently with automatic teller machines?
• international debit card (debit card)
• Credit Card (Credit Card)
5. / Bank name service provider of your card?
6. / You used the card for how long?
• Less than 3 months
• From 3 months to less than 6 months
• Over 6 months
7. / The average income per month for You?
• Less than 3 million
• From 3 to under 5 million
• From 5 to under 10 million
• Over 10 million
8. Average level of Internet banking services used by you?
• Less than 1 time per week
• From 1 to 2 times / week
• From 3 to 5 times a week
• Over 5 times / week
9. / Never lost money in my account?
10. / Thu always successful transaction.
11. / Not to be swallowed or lock failure on the part supplier.
12. / Control transaction in the account.
13. / There were errors in individual transactions (such as lack of cash withdrawal, transfer errors, …).
14. / Internet banking system works well as what the bank commitments.
15. / You can easily find the item in a transaction that should be performed.
16. / Transaction done quickly after receiving orders.
17. / Transactions done exactly as you request.
18. / Internet banking system is available the item that you need done.
19. / All the items on internet banking systems are working well.
20. / Strictly about the payment and internet banking products.
21. / Do not take more time for an Internet banking transaction.
22. / Procedure log into the system quickly.
23. / Internet banking interface helps you easily find what you need.
24th. / You can easily access any item on any interface of the Internet banking system.
22. / Internet banking system is always ready for you to conduct transactions.
23. / Interface enabling you to quickly make the transaction.
24. / Interface fully reflect the item selected.
25. / Interface design clear, consistent.
26. / No crashes or system error after receiving orders.
27. / Get the help of the bank as soon as you request.
28. / Questions, complaints of banks You are always answered satisfactorily.
29. / Easily change personal password (PIN)
30. / Your personal information is secure.
31. / Protect information on your Internet Banking account.
32. / Internet baking system protecting information about the transaction that you have made.
33. / Site transactions through internet banking system no one can reach while performing transactions.
34. / You understand fully featured Internet banking services before deciding to use.
35. / Internet banking services that you use suit your needs use.
36. / Providers understand the needs of your desire.
37. / Internet banking system has always served 24h/365ngay.
38. / Internet banking service quality (not torn or counterfeit money …).
39. / Payment of all basic services (electricity, water, telephone, mobile, ADSL, cable …) by multiple vendors.
40. / Convenient way to access, easy access.
41. / Layout interface to manipulate
42. / General, Internet banking services to meet all the demand for cash management.
43. / Internet banking I always choose to spend cash management.
44. / I will present the usefulness of Internet banking services to relatives and friends.
45. / In general, you pleased with the quality of internet banking services.
46. / General, do you assess the quality of internet banking services.